Privacy Policy

Introduction

pusbet is committed to protecting the privacy and security of all personal information entrusted to us by our users. This Privacy Policy sets out how pusbet collects, processes, stores, and safeguards your personal data in accordance with international data protection principles and best practices.

This Privacy Policy applies to all users who access the pusbet website at https://pusbet.cam, register an account, place bets, or interact with our customer support team. It covers all personal data collected through the platform, including information provided during registration, payment processing, identity verification (KYC), and general platform usage.

We recognize that trust is fundamental to the relationship between pusbet and our users. This policy is written in clear, accessible language to ensure that you fully understand how your data is handled at every stage of your interaction with our platform.

Data Controller

For the purposes of applicable data protection laws, pusbet acts as the data controller for all personal information collected through the platform. This means that pusbet determines the purposes and means of processing your personal data and is responsible for its lawful, secure handling.

pusbet is registered and licensed to operate as an international online betting platform. Our primary target market is Indonesian players aged 21 and over who prefer English-language gaming experiences. All data processing activities are conducted in accordance with the laws of the jurisdiction where pusbet is licensed, as well as internationally recognized data protection standards.

Information We Collect

pusbet collects personal data from users at various touchpoints throughout the account lifecycle. The types of personal information we collect include:

3.1 Account Registration Data

• Full Legal Name: Required for account creation and identity verification.
• Date of Birth: To verify that you are at least 21 years of age, as required by our Terms & Conditions.
• Email Address: Used for account verification, password recovery, promotional communications, and important platform updates.
• Mobile Phone Number: For account security notifications and two-factor authentication (where enabled).
• Residential Address: Required for KYC verification and compliance with anti-money laundering (AML) regulations.
• Username and Password: Your chosen credentials for accessing your account.

3.2 Identity Verification (KYC) Data

To comply with regulatory requirements and prevent fraud, pusbet collects identity verification documents during the KYC process:

• Government-issued photo identification (Indonesian National Identity Card / KTP or passport).
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last 90 days).
• Selfie photographs holding your identification document for facial comparison verification.
• Source of funds documentation (for high-volume transactions or at pusbet's discretion).

3.3 Financial Transaction Data

• Bank account details (account number, bank name, account holder name) for deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon.
• E-wallet account identifiers for deposits and withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction history, including deposit amounts, withdrawal requests, bet settlements, and bonus credits.
• Payment method preferences and transaction timestamps.

3.4 Betting and Gaming Activity Data

• Bet placement records (sports events wagered on, bet types such as mix parlay or Asian Handicap voor bola, stake amounts, odds accepted).
• Casino and slot game session data (games played, session duration, win/loss outcomes).
• Bonus claim history and rollover progress tracking.
• Responsible Gaming tool usage (deposit limits set, self-exclusion periods activated, cool-off requests).

3.5 Technical and Usage Data

pusbet automatically collects certain technical information when you access the platform:

• IP address and geolocation data (used to verify that access originates from permitted jurisdictions).
• Device information (operating system, browser type and version, screen resolution, device identifiers).
• Browsing behavior (pages viewed, time spent on platform, navigation paths, referral sources).
• Cookies and similar tracking technologies (see Section 9 for details).

3.6 Communications Data

• Records of your interactions with pusbet customer support, including live chat transcripts, email correspondence, and support ticket content.
• Feedback, complaints, and survey responses submitted through the platform.
• Marketing communication preferences (opt-in/opt-out status for promotional emails).

How We Use Your Data

pusbet processes your personal data for the following specific, legitimate purposes:

4.1 Account Management and Service Provision

• To create, maintain, and secure your user account.
• To process deposits, withdrawals, and bet settlements.
• To verify your identity and ensure compliance with age restrictions (21+ only).
• To communicate important account updates, transaction confirmations, and security alerts.

4.2 Legal and Regulatory Compliance

• To fulfill KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
• To detect, investigate, and prevent fraud, bonus abuse, and unauthorized account access.
• To comply with legal obligations, court orders, or requests from regulatory authorities.
• To enforce our Terms & Conditions and protect pusbet's legitimate business interests.

4.3 Platform Improvement and Analytics

• To analyze user behavior and preferences in order to enhance platform usability and game selection.
• To conduct internal research and statistical analysis for business intelligence purposes (always in aggregated, anonymized form where possible).
• To test new features, optimize betting markets, and improve customer support services.

4.4 Marketing and Promotions (With Your Consent)

• To send promotional offers, bonus announcements, and seasonal campaigns aligned with Indonesian cultural events (Idul Fitri, Ramadhan, Indonesian Independence Day, Nyepi, Christmas).
• To personalize promotional content based on your betting preferences and gaming activity (sports vs. casino, favorite leagues such as BRI Liga 1 or EPL).
• To deliver targeted advertising through email, SMS, or push notifications (only if you have opted in to marketing communications).

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings. Opting out of marketing will not affect essential service communications such as transaction confirmations or security alerts.

4.5 Responsible Gaming Support

• To administer and enforce deposit limits, session time alerts, cool-off periods, and self-exclusion requests.
• To monitor betting patterns that may indicate problem gambling behavior and proactively offer support resources.
• To fulfill our commitment to promoting safe, responsible gambling practices across our platform.

Data Sharing & Disclosure

pusbet does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. However, we may share your data with carefully selected third-party service providers and partners under the following circumstances:

5.1 Payment Processing Partners

To facilitate deposits and withdrawals, we share necessary financial transaction data with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners process your payment information in accordance with their own privacy policies and applicable banking regulations.

5.2 Identity Verification Services

KYC document verification is conducted with the assistance of specialized third-party identity verification services. These providers access your identification documents solely for the purpose of confirming your identity and are contractually bound to protect your data and delete it after verification is complete.

5.3 Game and Software Providers

Casino and slot games on pusbet are powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. These providers may receive anonymized or pseudonymized gaming session data for the purpose of game integrity monitoring and RTP (Return to Player) reporting, but they do not have access to your personally identifiable information.

5.4 Analytics and Marketing Tools

pusbet uses analytics platforms to understand user behavior and measure marketing campaign performance. These tools process data in aggregated, anonymized form wherever possible. Individual-level data shared with these platforms is limited to what is necessary for the specific service and is governed by strict data processing agreements.

5.5 Legal and Regulatory Authorities

pusbet may disclose personal data to law enforcement agencies, regulators, or judicial authorities where:

• Required by law, court order, or legal process.
• Necessary to investigate or prevent fraud, money laundering, or other illegal activity.
• Essential to protect the rights, property, or safety of pusbet, our users, or the public.

5.6 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal data may be transferred to the acquiring entity. In such cases, we will ensure that the new data controller continues to honor the commitments made in this Privacy Policy unless you are notified otherwise and given the opportunity to opt out.

Data Security Measures

pusbet employs industry-leading technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and pusbet servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption keys — the same standard used by online banking platforms.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers located in certified data centers with 24/7 monitoring, redundant backup systems, and disaster recovery protocols.
• Access Controls: Access to personal data within pusbet is restricted to authorized personnel only, on a need-to-know basis. All employees with data access undergo background checks and sign confidentiality agreements.
• Regular Security Audits: pusbet conducts periodic security audits and vulnerability assessments to identify and address potential weaknesses in our infrastructure.
• Fraud Detection Systems: Automated systems monitor betting patterns, account activity, and financial transactions in real-time to detect and prevent fraudulent behavior.
• Secure Payment Gateways: All payment processing is conducted through PCI-DSS compliant payment gateways. pusbet does not store full credit card numbers or sensitive payment credentials on our servers.

While pusbet takes every reasonable precaution to safeguard your data, no method of internet transmission or electronic storage is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials and should immediately report any suspected security breach to [email protected].

Data Retention

pusbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Account Data: Personal information associated with an active account is retained for the duration of the account's existence and for a period of six (6) years after account closure to comply with financial record-keeping and AML regulations.
• Transaction Records: Betting history, deposit/withdrawal records, and financial transaction logs are retained for a minimum of seven (7) years in accordance with taxation and anti-fraud compliance requirements.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship plus six (6) years after account closure, as required by regulatory authorities.
• Marketing Consent Data: Marketing preferences and communication history are retained until you withdraw consent, at which point they are deleted within thirty (30) days.
• Support Communications: Records of customer support interactions are retained for up to three (3) years for quality assurance and dispute resolution purposes.

Upon expiration of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with an individual user.

Your Privacy Rights

pusbet respects your rights regarding your personal data. Depending on your jurisdiction, you may have the following privacy rights:

• Right of Access: You have the right to request a copy of the personal data pusbet holds about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where there is no overriding legal obligation to retain it.
• Right to Restriction of Processing: You may request that pusbet limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You have the right to receive your personal data in a portable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific grounds related to your particular situation.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact pusbet's Data Protection team at [email protected] with a clear description of your request. We will respond within thirty (30) calendar days and may require identity verification before processing your request to ensure that personal data is only disclosed to the rightful account holder.

Cookies & Tracking Technologies

pusbet uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps the website remember your preferences and activity.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These enable core features such as user authentication, secure login, and payment processing. Essential cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with the platform, such as pages visited and time spent on site. This data helps us optimize user experience and identify technical issues.
• Functional Cookies: Remember your preferences (language, currency, display settings) and provide enhanced, personalized features.
• Marketing Cookies: Track your browsing activity across sessions to deliver targeted advertising and measure campaign effectiveness. These cookies are only set if you have opted in to marketing communications.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although doing so may affect your ability to use certain platform features. Please consult your browser's help documentation for specific instructions on managing cookies.

Third-Party Links

The pusbet platform may contain links to third-party websites or services, such as game provider sites, payment processor pages, or responsible gaming resources. pusbet is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website you visit before providing personal information.

Children's Privacy

pusbet strictly enforces an adult-only policy. Our services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect, store, or process personal data from anyone under the age of 21.

If we become aware that we have inadvertently collected personal information from an individual under 21, we will immediately delete that data and close the associated account. Parents and guardians are encouraged to monitor their children's internet usage and employ parental control software to prevent underage access to gambling websites.

International Data Transfers

pusbet operates as an international platform and may transfer personal data to servers and service providers located outside of Indonesia. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses, adequacy decisions, or binding corporate rules that ensure recipient countries provide an adequate level of data protection. By using the pusbet platform, you acknowledge and consent to such international data transfers.

Changes to This Privacy Policy

pusbet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered users via email or a prominent notice on the platform at least seven (7) days before the revised policy takes effect.

Your continued use of the pusbet platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage all users to review this policy periodically. The "Last Updated" date at the top of this page indicates the most recent revision.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or pusbet's data protection practices, please contact our Data Protection team:

For general customer support enquiries unrelated to privacy, please use the 24/7 Live Chat feature available on the pusbet homepage.